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Shipping & Returns

Shipping
We will send items out within 2 business day by China Post or others, after receipt of payment. Once your order has been shipped, you will receive a tracking number where you will be able to check the order status by http://www.17track.net/zh-cn/track?nums= During holidays, inclement weather, and big sales shipping may take a little longer but all customers will be notified of any delays. In order to make sure package safety, a signature is required for all of our orders to be delivered.
 
Delivery Time
United States & Canada: usually 5-15 business days
Europe: usually 5-15 business days

 
Package
Order will be checked 3 times before package. Each bundle will be packed in PVC bag, labeled length. Then put into carton or DHL shipping bag.
Customized package is acceptable. we could provide label, hangtag, logo design service. Please contact us if you need.

Refund
We are committed to your complete satisfaction. We handle returns and exchanges on a case to case basis. Please contact us prior to sending the items back. When you get your product, please kindly check it as soon as possible. To process a return, please email:info@koi-beauty.com with the reasons for your return request & your order number so that we may provide you with our return address.
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